Tech leader Katrina German on “how to lead with kindness in your digital communications”

For many Saskatchewanians–indeed, many Canadians who simply use technology–the name Katrina German is synonymous with brilliance in the field. She has won numerous accolades, including the prestigious international “Women in Tech” award.

In a recent discussion on Canadian Lindsay Lapaquette’s “Workplace Communications Podcast,” Katrina substantiated her claim that we need to lead and communicate in marketing and online with “kindness” and empathy.

  • She asserts that digital communication is only ethical when it is inclusive, accessible for people with low literacy skills, includes women and assists women to participate in such underrepresented areas as venture capital.
  • Katrina reminds us that the algorithms that show us what we read online “very slowly shape the way we see the world and think about things.” Algorithms reduce the “grey” areas between black and white concepts by favouring inflammatory comments that polarize readers.  Subtlety and nuance are lost. Hardware and software can  “reduce opportunities for discussion, dialogue and conversation.”
  • “Ethical Digital,” the company for whom Katrina is CEO and Founder, has researched how internet use “can affect mental health, productivity, sleep, depression, and anxiety.”
  • Her team, based in the north end of the University of Saskatchewan campus,  argues for the need to “change how we communicate with each other and make it a lot healthier for other people.”
  • This is not simply a “feel-good,” “Kumbaya” kind of involvement, but contends that we need marketing and business to be “directly tied with what’s good for . . . . human beings.”
  • She says we need to have a major conversation around the need to remove “FOMO” (“Fear of Missing Out”) from marketing and to make creative changes to our language that refuse to “agitate consumers to buy out of discomfort,” the sense that they’re lazy or ignorant.
  • Sleep deprivation is a problem amongst tech users, and especially youth. So why not schedule your weekend or late night postings to get published during workday, daytime hours? –And not expect others to reply until then.
  • Among Katrina’s recommendations are to research the language and concepts behind our postings, so that we consider geographical differences in language that we may not know about (she cites terms like “gypsy,” “hacked out,” “yard sale,” and “smudging”). We need to apologize when we err, but also offer forgiveness to others when they make mistakes: perfection in language and thought isn’t realistic. But errors can be “opportunities for learning,” and should not be used for online shaming.
  • When we refuse to be fearful around language, but to be conscious of it and approach with a desire for human connection, success will follow. As Katrina closes:  “If you’re always coming at communication from the idea of connection, you’re probably going to win.”

Anyone in communication these days (and who isn’t?)  should definitely listen in:

https://lindsaylapaquette.com/katrina-german/

 

On Creative Writing in the Age of AI in this month’s issue of ‘Tell Your Story Newsletter’

May 2023 Vol 5 Issue 5

Tell Your Story Newsletter (TYSN):
Specializing in Entrepreneurial and Linguistic Communication
Let me help you tell your story!

Welcome Mid-May 2023!

After weeks of unseasonable cold during March and April, the past week or two has brought near record-breaking warmth to Saskatchewan. During April, our temperatures varied within one week from -30 degrees to above 20 degrees Celsius! And as I’ve prepared this issue of “Tell Your Story Newsletter,” daily temperatures have risen to nearly +30 degrees — all signs of
climate change.

And yet the sunshine and warmth feel so welcome, after another interminable prairie winter–and a Covid one, at that.
With May, the grass of neighbourhood yards has started to “green up,” robins are taking flight (and charging our windows) and Saskatchewanians are breaking out flip flops, bermuda shorts, and our ever-important sunscreen.

As the ground finally thaws, gardeners like my friends and colleagues, Ashleigh Mattern; Julie Barnes; Laura Zink and Tom Yates prepare to plant the seedlings they started last winter, or the inviting annuals and perennials already on “show” in our favourite garden centres.

Painfully aware that Covid-19 is not behind us (as hospital wards still show), some of us continue to “mask up” when visiting hospitals, but also in grocery stores and other indoor settings where many congregate. Covid has not “done” with us, although outdoor activities bring us more of a reprieve.

In “Article One,” this month, I visit an influential posting by Jessica Lam Hill Young over LinkedIn, on how creative writers must adapt to Artificial Intelligence (AI) or face obsolescence.

And in “Storytellers’ Corner,” I visit a smart networking pointer from American psychologist and marketing guru, Robert Cialdini.

I wish for you, good readers, time to enjoy the remainder of spring, before summer (too quickly) takes its place.

May we all be conscious of the blessings that still grace our lives, even in these late pandemic times.
Sincerely,
Elizabeth
Principal
Storytelling Communications
www.elizabethshih.com
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IN THIS ISSUE:
ARTICLE 1: Creative Writing in the Age of AI
STORYTELLERS’ CORNER: Dr. Robert Cialdini on Persuasion
SHOP NEWS
ABOUT US
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Article One: Creative Writing in the age of AI

Much ink has been spilt lately over the rise of AI, notably with ChatGPT and its competitors.

In a posting on May 5th on the social media network I most often teach to newcomers, LinkedIn, SEO specialist, tech marketer, copywriter and strategist Jessica Lam Hill Young wrote persuasively about how AI will genuinely change the landscape for copywriters and content writers (including me).

From her office in Hong Kong, Lam Hill Young contends that 90% of writers will eventually be replaced by AI, especially for relative newcomers to the field, who have “under five years of experience.”

She says that when reviewing recent applications for an opening of a writer for her team, she repeatedly saw “the same red flags,” such as generic cover letters (from templates); blog writing focused more on SEO than on in-depth thinking (relying on repetitive phrasing, obvious statements, impersonal writing); and unclear writing that is also “clunky,” and without “brevity,
conciseness and elegance.”

She calls for a “radical paradigm shift” so that “copywriters and content writers become marketers, not writers.” Here are her seven tips for creatives who want to avoid career obsolescence, as AI deepens and intensifies its influence:

(1) Instead of taking instructions from a client (as writers often do), become “a marketer” who “deeply understands and persuades the target reader to take action.” This matters, because AI cannot “feel and speak to the pain points of your reader with human empathy.”

(2) Develop a niche in topics that AI struggles with, such as developer content, specific B2B audiences (yay!), technical content, tech thought leadership and medical writing, amongst others.

A painful reality, Lam Hill Young says, is that for “wellness or B2C” writers, “it’s game over, soon.”
(3) Search back at original data on your topics, get first-person insights (by interviews or webinars) and “read thought leadership” in the field you’re writing about (“Forbes,” the “Harvard Business Review,” “The Economist” and “The New York Times” are all great places).

(4) Diversify your skills so that you don’t just write content/information-based writing: “Master copywriting, website copy, email copy, social media posts, nonfiction writing, etc.,” because “these are all interrelated.”

(5) Don’t crank out “volume.” Good marketing writers don’t produce 6000+ words/week in which nothing stands out. She recommends that we raise our fees and “spend more time on 2000 words/week that actually matter.”

(6) If you’re making the mistake of charging by word count, stop! It “devalues your work as an output of volume.” Instead, write projects that are not about meeting a target length.

(7) Spend all your free time playing with AI so you can understand its limitations. Actually use ChatGPT: when you feed it your prompt, does it write better than you? While marketers can build “briefs” (i.e. summaries, guides or arguments that present key points to stakeholders), Lam Hill Young writes, genuinely great writers “should OWN that brief. For example, the hiring marketer can give a bit of context, topic, audience, campaign goals, etc. . . .
but NOT tell the writer what to write and the outline, etc. The writer should be the one deciding on angle, messaging, sources, structure, storytelling, etc., after diving deep into the subject matter.”

And, she adds, “the writer should be a savvy enough marketer to tell the hiring manager when there are problems with the content request.” Friction will definitely result.

Writers who are thought leaders will take an email or a question or a prompt from an editor and “run with it,” successfully. Lam Hill Young says she seldom finds that amongst freelancers, and only with in-house creatives.

World white paper giant Gordon Graham (a Canadian with whom I share my website designer) added further that more work will transpire for well-read editors who can polish up drafts written by AI. And “there will be lots of opportunities for writers/editors who can write with AI and then humanize its drafts.”

Creatives need to plan writing “strategically around context, audience and business goals.”

Gone are the days of Googling sources to create content. ChatGPT and its rivals are mastering that, as we speak.

Currently, Lam Hill Young writes, ChatGPT doesn’t work to develop client content on highly specialized topics, but writers whom she recommends, Jacob McMillen and Julia McCoy, are exploring those limits. McMillen responded that AI can create remarkable writing for long-form
if it is tackled one section at a time. (But AI’s capacity grows rapidly and will soon do more!)

So researching with paid subscriptions, listening to podcasts (Eric Anderson’s, Christina Cherneskey and Lenore Swystun’s are faves of mine), listening to webinars and interviewing real people are the best ways to write original, interesting and useful content.

Later last week (May 11th), Lam Hill Young (linchpin that she is) added five resources for those of us striving to learn about AI, while living “real lives”:

(1) The Neuron – AI News –is a weekly AI newsletter collecting the latest and most popular in AI developments by expert curator and journalist Pete Huang. You can find them in one handy email “before they pop up in your feed.”
(2) Prompts Daily –A “Prompts Engineer” is now a career! Get all the latest prompts in a daily newsletter and creative ideas to get the most out of AI tools, using those prompts.
(3) AI Chat Slack channel by Ruben Hassid. This channel has a brilliant tagline: ” ‘Master AI before it Masters You’ .” This can be a great community chat for AI-related matter.
(4) The Superhuman newsletter by Awais Khan. This is new to Lam Hill Young, but she finds reason to keep reading. What do you think?
(5) There’s An AI For That is a huge directory listing 4,120 AIs for 1,158 tasks and more, updated daily. Whatever you need, AI will be on it, if it hasn’t already mastered and archived the field. https://join.theneurondaily.com/

And now it’s your turn: what are you using AI to do, in your work or business? And with what results?
Please write in; I’d be delighted to hear from you!
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STORYTELLERS’ CORNER . . . .

STORYTELLERS’ CORNER: Words, stories, riddles and articles on marketing, writing and language learning
This month: Dr. Robert Cialdini on Persuasion

The great psychologist and marketer, Dr. Robert Cialdini (best known for his book, Influence), recently posted on LinkedIn a method for applying persuasion to networking.

When someone is introducing you to another person, group or larger audience, Cialdini suggests these pointers:
(1) As a receptionist for a company, a woman (let’s call her Lucy) might introduce clients to colleagues by saying, “Do you have a question about commercial real estate? I’ll put you through to Peter.”

(2) Lucy’s supervisor asked her to change her introduction to: “I’ll put you through to Peter . . . he has 20 years of experience and is the go-to expert in this region.”

(3) By making this change, the securing of appointments increased by 20%. And signed contracts went up by 15%.

All the receptionist did was bring Peter’s genuine authority to awareness.
Because Peter did have that experience and he was in fact the expert in this field. So this leaves us with an idea for how to bring authority to the surface in your organization: Cialdini says we should always answer these three questions:

(i) Who should introduce me? If possible have someone else introduce you and your credentials, so you won’t be seen as a braggart.

(ii) When should I be introduced? Try to be introduced right before you speak, whether in a meeting or at a presentation.

(iii) What credentials should I give my introducer to use? Your expertise, experience, titles, awards, achievements can be mentioned . . . as long as they’re relevant to your message.
Don’t be (too) modest. Leveraging strong, relevant credentials will help your audience to choose you for their project(s).

Do you have an, idea, problem or pointer involving any aspect of language, communications or marketing? Please share it with me; I’d be delighted to use it in an upcoming issue.

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SHOP NEWS: 

At risk of boring my readers by repetition, I need to express particular gratitude again this month to the staff of (Revera) The Franklin assisted living building, for taking care and sensitivity in welcoming my elderly mother back to her home, after she endured a very trying time in hospital.

Particularly wonderful were Mason and Charmaine in advising me on the gastroenteritis that infiltrated so many seniors’ facilities last winter, which made several residents, including my family member, very ill.

Mason quietly and masterfully disinfected the suite involved and Charmaine advised on protocol for hospitalization in a very stressful time: Thank you, to you both!

While the experience I witnessed at Royal University Hospital demonstrated the breakdown of hospital care that fills the daily news, I also owe tremendous gratitude to parish nurse Laura Van Loon, who advised me on how to emerge from a terrible lack of care to safer rehabilitation at home.
Once again, thank you, Laura!
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Entrepreneur of the Month: Stephen Cavan
. . .
Based in Saskatoon and soon to be Calabria, Italy, Stephen Cavan has been a highly motivated entrepreneur in several fields, over the years:

While teaching Greek and Roman Classics at U of S, he began a hobby of brewing beer at home.

But the lack of available supplies motivated him to start his own business, opening Paddock Wood Brewing in 1995.

Steve’s purpose was to sell the best ingredients for making beer. Selling ingredients eventually transformed into selling the finished product. By 2012, his hobby had yielded over $1M in sales in Canada and employed a staff of 15.

The market for craft beer grew very slowly and most local bars hesitated to offer it. So in 2012, Steve opened a bar–The Woods Alehouse–to showcase the world of craft beer. But managing a bar/restaurant with roughly 30 employees became what he terms a “hot potato.”

He was happy to sell that business after four years.
Most recently, since 2019, Steve has retired from brewing and become certified to teach English as a Second Language (ESL). Through his wonderful wife, Kathleen (formerly of the English Department and St. Andrew’s College, U of S), I began to discuss with Steve my own interest in ESL.

Steve has been teaching privately on the “italki” platform, since 2020 and has mentored me to do the same, while we both teach some in-person classes on business and academic topics.

Steve’s current plan is to teach English from retirement in Italy, combining in-person and online classes to a growing number of intellectually curious and admiring students.

Thank you, Steve, for your commitment to the ESL industry. And I hope we will collaborate in the future, as well!
There are always new businesses, non-profits and entrepreneurial programs to promote. Please write me to share your success stories!
I’m excited for what’s ahead in our entrepreneurial community.
But for now, this is a wrap for mid-May!

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ABOUT US:

Between 2011 and December 2018, Elizabeth Shih Communications chronicled the stories of B2B marketing and communications on the Prairies and across the country.

Effective January 1, 2019, I rebranded as “Storytelling Communications.” I now help newcomers to Canada land better jobs and economic immigrants to secure contracts by improving their English skills; I help SMEs close more sales by communicating more effectively; and I help major companies tell their legacy stories.

Interested in learning more? Please contact me through my CASL-compliant
website (www.elizabethshih.com). After I receive your message, I’ll be pleased to discuss projects with you!

STAY IN TOUCH:

Follow us on Twitter
Become a Facebook fan
Subscribe to my blog
Contact us

 

On “YXE Underground”: Meet a Supporter of our City’s Minorities–Haven Seto

 

Those of us who love to learn  about “off-the-beaten-track” ideas and people tend to love podcasts. And among local podcasts, I particularly enjoy “YXE Underground,” from communications specialist (and former CBC journalist), Eric Anderson.

YXE Underground shares the stories of “people who are flying under the radar but still making a difference in Saskatoon.”

As a teacher of English as a Second Language, I often teach and tutor newcomers (new and economic immigrants) who are striving to  integrate into our community.  So I was especially delighted to hear Eric’s episode on  Haven Seto–a first generation Canadian who directs the employment programs at Saskatchewan Intercultural Association (SIA).  In that work, Haven helps new immigrants and Indigenous people find “meaningful employment” in the city. He has been a “servant leader” among us, since 1964.

He also mentors young athletes through the Chinese Martial Arts Academy, creating community leaders for tomorrow.

But until Eric’s podcast, I had not met Haven. Have you? Take a listen!

Home

 

Overwhelmed by Spring Cleaning? What to do, in this month’s issue of “Tell Your Story Newsletter”

April 2023 Vol 5 Issue 4

Tell Your Story Newsletter (TYSN):
Specializing in Entrepreneurial and Linguistic Communication
Let me teach you to tell your story!

Welcome Mid-April, 2023!

After what felt like an interminable winter, we felt on April 8th an ushering in of more seasonable temperatures and sunshine. Nights of minus 20 degrees (Celsius) have finally yielded to minus single- or even plus-digit temperatures. And Saskatchewanians have breathed a collective sigh of relief (and we hope that this week will bring rain, not snow)!

Although it is brief or even non-existent some years (when winter morphs into summer), spring offers small miracles–the return of birdsong, a rapid melt of residual snow, the thawing of the ground for those who farm or garden, and the budding of trees and bushes . . . . Special thanks to those dedicated neighbours who have cleared storm drains this year, so that enormous puddles don’t impede walking, cycling and driving. (Beware those sinkholes!)

And speaking of spring, in “Article One” this month, I’ll discuss the common issue that many Saskatchewanians face this time of year–of “overwhelm” with “spring cleaning”–the need to declutter our living and work spaces.

And in “Storytellers’ Corner” this month, I feature some truly “wretched writing” from expert editors, Ross and Kathryn Petras. Some of it will make you laugh!

And even if spring is a fleeting (barely existent) season in Saskatchewan, may it be a time, good reader, to renew your health by being outdoors, to achieve the culmination of professional accomplishments, and to relax, as summer approaches, with family and friends–all blessings that still grace our lives, even in these late pandemic days.

Sincerely,
Elizabeth Shih
Principal
Storytelling Communications
www.elizabethshih.com
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IN THIS ISSUE:

ARTICLE ONE: Overwhelmed by spring cleaning? What to do in this month’s issue
STORYTELLERS’ CORNER:
Purple prose to make you laugh from Wretched Writing by Ross and Kathryn Petras
SHOP NEWS
ABOUT US
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Article One:  Overwhelmed by Spring Cleaning? What to do, in this month’s issue of “Tell Your Story Newsletter”

Entrepreneurs might wonder about the relevance of an article on “spring cleaning” to their lives. But recent articles have abounded on how to improve our workspaces (for work-from-home or hybrid offices) and how to shed the severity of last winter by purging and decluttering!

Spring cleaning, when it involves decluttering, can be essential to this newsletter’s theme of “entrepreneurial wellness.” Whether you dig-in up to your elbows with seasonal cleaning tasks (such as cleaning windows, rugs and boot racks), or whether you delegate such work to others, every entrepreneur needs to know how to pitch and purge. So if your home office (or your entire home) lack order and calm, read on!

In an online article last week, CBC journalist Jenifer Norwell addressed why so many of us find “spring cleaning” a grinding chore. Given that economic challenges in these late pandemic and war-torn years have exacerbated both
rental and buyer housing markets, many people—and entrepreneurs, especially—find we must downsize to live and work in smaller spaces.

Consider the “tiny homes” movement and how living as a minimalist has become desirable for a growing number of people, worldwide.

Either purging and pitching excess belongings in your living or work space, or doing a simple seasonal cleaning, many, many people find “spring cleaning” to be overwhelming. But the work won’t “go away” if we avoid it.

In the CBC article, one interviewee commented: “I am finding things I didn’t even realize I had!” Things you’ve lived without for a year, or maybe even a decade (or more), can and should go “out the door.” You don’t really need that old toaster oven or those back issues from eight+ years ago,
of “Time Magazine” or the Times Literary Supplement.

Canadians across all disciplines have reported that reducing unneeded belongings is the best way to make clearer and better-organized spaces that help us both to be productive (at work) and to relax (in leisure time).

When maintaining a space “takes longer and longer to do, that’s a good sign that it’s time to reevaluate,” says Canadian space organizer, Celeste Imus.
The global tidying-up phenomen Marie Kondo has won followers around the world with her approach to decluttering, in which she shows us how to “pare down [our] possessions,” and only keep what “sparks joy.”

Kondo frames the cleaning/decluttering process as positive, not agonizing, and her approach has benefited those who love minimalism. Some have even become professional organizers—making careers out of training and working with Kondo’s methods.

Economist and writer Tim Harford told Norwell that such reorganizing of your space can work well in a kitchen or bedroom, but not in “dynamic situations”–such as workplaces where there is a constant (high) intake of email, digital or hard copy paperwork, or books. Harford says: “When there’s this constant flow of stuff in and out of a working space, Kondo’s method of asking, ‘Do I
really need this? Does it spark joy?’ does not apply.”

So what can we do to make “decluttering” more manageable? Organizer Celeste Imus provides six tips to succeed in the process:
(1) “Start small”: Begin with a small area, like a closet or dresser drawer, instead of feeling overwhelmed by an entire house, apartment or room. Work by one item at a time, so you don’t over-pitch, she says.

(2) “Take breaks”: Don’t work to declutter, purge and pitch for more than two hours at a time, because after that, our brains stop engaging and we can feel “frantic,” pitching out things we should keep, like passports and birth certificates.

(3) “Declutter with a buddy”: Working with someone you trust will make the process more enjoyable and give you a chance to share stories about your things, after which it becomes easier to get rid of some of them.

(4) “Choose comfort”: Bringing items up to table height and working in a well-lit room at a comfortable temperature can reduce the feeling that decluttering is drudgery. Be aware that decluttering is hard on the body, as well as the mind.

(5) “Customize your process”: Know that some organizational approaches might work well for some homes but not always for yours.

(6) “Cut yourself some slack”: Allow yourself to keep some things because they could be useful later, or just because they have sentimental value. Imus says: “Sometimes it just makes you feel comfortable to have the things you love around you.”

And yet, organizers also warn, that what may start as clutter can become for some a hoarding disorder. Jenifer Norwell asks: “ When is clutter just clutter and when is it a hoarding disorder at work?” Psychiatrists say that extremely severe cases of clutter are associated with clinical “hoarding
disorder,” a medical condition that requires ongoing treatment. Hoarding is a form of obsessive/compulsive disorder, in which an individual finds they cannot discard old possessions, even those that have no value.

Purging your home of excess stuff needn’t mean discarding its stories, altogether. Do consider keeping a few items or pieces that have particularly sentimental value.Consider what life would be like without the public who share stories on “The Antiques Roadshow” on both sides of the Atlantic!

In the end, “for some people. . . if they can clear their abode a little bit, it helps to clear their minds,” says B.C.-based counsellor, Murray Anderson. He concludes: “It’s a matter of having sense and order and being able to make space for other things in your lives.”

And now it’s your turn: do you feel overwhelmed by the disorder of your living and/or working space? Do the above tips help to reduce the overwhelm?
Please write in: I’d be delighted to hear from you!
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STORYTELLER’s CORNER . . . .

STORYTELLERS’ CORNER: Words, stories, riddles and jokes on Writing and Editing . . .

This month: “Wretched writing”: Ross and Kathryn Petras on ” ‘crimes against the English language’ “

In a 2012 volume aptly called, Wretched Writing: A Compendium of Crimes against the English Language, sibling editors, Ross and Kathryn Peters, define bad writing as “a felonious assault on the English language.”

 

 

They continue: “It is the lowest of the low. It plumbs the depths of literature and spelunks in the caves of nonfiction. In other words, it stinks. . . . [It] comes in numerous and quite varied forms and modes . . . . exhibiting a blatant ignorance of the constraints of grammar and . . . exuberantly and
brazenly excessive prose. . . . [It] can be marked by overusage of literary tropes or underusage of good taste.”

Such writing, they add, is regrettably “timeless,” implicating writers of the past, present and future. Here are some fun(ny) examples to tickle your funny bone this month. If you’ve ever regretted writing poorly, consider that it couldn’t be worse than the following examples:

(1) A blatant case of “purple prose” (i.e. overwritten, under- or un-edited, self-indulgent and excessive writing) comes From Samuel Alexander White’s book, Called Northwest (1943). Every noun in his writing has one or more adjectives, exhausting our imagination:  “Her slim arms, agile as darting javelins, alternately waved and reined, fluttering the open collared, gray, pearl-buttoned waist that she wore with her chamois-colored riding costume and striking tan boots and copper-hued chaps encasing her mobile thighs with whipping jacket
tails.”

(2) Some writers write anatomical impossibilities in descriptive prose:
(a) “She stood at the foot of the stairs, narrowing her eyes and breathing through her hips” (from a short story in The Saturday Evening Post, no date given).

b)“People who leaned over backwards, McCullough thought grimly, frequently fell flat on their face . . .” (James White, All Judgment Fled, 1948).

(3) Some governments and corporations write bureaucratese that says “absolutely nothing about something”: “No unmet needs exist and . . . current unmet needs that are being met will continue to be met” (Transportation Commission on Unmet Transit Needs, Mariposa County,
California).

(4) Faulty translations abound, to the detriment of the English language:
(a) “Here you shall be well fed up and agreeably drunk. In the close village you can buy jolly memorials for when you pass away” (In a brochure for an Italian hotel in the Dolomites area).
And (b) “You are properly exhausted after journey or business work. Worthily divert yourself from boredom and create new sense of perception that makes you completely relaxed and happy, please call on LONGMAN HOTEL where our multifunctional recreations will surely feast your tastes. YOU ARE ADDED WITH FUN. Welcome to Piano lounge, where you could enjoy abundant beverages besides cocktails in an elegant atmosphere while being introxicated With pianists famourse musics from home and aboard. YOU ARE AN EXTRAORDINARY VOCALIST AT KAROKE” (In a brochure from
the Longman Hotel, Shanghai, China).

Do you have a story, riddle or joke on any aspect of writing or communications? Please share it with me; I’d be delighted to use it in an upcoming issue.
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SHOP NEWS:

Thank you to the administrative and operating staff at The Franklin Retirement Residence (Revera), for working hard to support seniors of all ages and abilities, in their later years. The quality of life, including diet, transportation, social activities, openness to home-care support and
other programming are excellent, and have created a positive home for a senior in my family.

 

 

Special thanks to Vinod (Executive Director), Steve, Mason, Charmaine, Dea, Danae, Sharla, Amrit, Bonnie and others whose names I may temporarily have forgotten (with apologies).

Currently, when our senior health care system is woefully neglected and neglectful, assisted living facilities like The Franklin are providing options even for advanced elderly with disabilities in our communities, for which I am deeply grateful.

To tour the various sizes of suites and discuss many options for residents, please contact Daniel Knudsen, at Daniel.Knudsen@reveraliving.com or call (306) 241-1092.

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And even more overdue thanks goes to the mature care professionals of “Home Instead, Inc.” in Saskatoon, including Starr, Amanda, Lavern, Lil, and administrators Rita, Helen and Marina.

Enabling the elderly to “age in place” in homes that are familiar to them is a tremendous service to our community. Thank you to you all.

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Another essential supporter has been my faith group’s parish nurse, the amazing Laura Van Loon. Although mandated to work only a handful of hours each week, Laura deftly arranges everything from infant baptisms (at one end of life) to bedside vigils for those in palliative care (at the other).
She continues to be my guiding light as I shepherd an elderly relative through the complex and very broken bureaucracy of our senior “care” system.

Thank you, Laura!

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Special thanks to Lisa Focardi, organizer of Saskatoon Open Door Society’s conversation circles for newcomers, for welcoming me back as a circle leader, on a schedule that will accommodate my commitments. Helping newcomers with language training brings me (and so many ESL teachers)
much joy.

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Entrepreneur of the month: Meet Silvana Cracogna, ESL teacher and administrator, Global Infobrokers! This month’s entrepreneur is my fellow ESL teacher, Silvana Cracogna, coordinator and facilitator of language programs at Global Infobrokers (home of the Praxis group of schools).

Silvana has been the primary assistant of Praxis -Global CEO Monica Kreuger for over 10 years, but prior to that taught ESL to various students, including children in a Korean elementary school.

Born in Argentina, Silvana moved to Saskatoon with her parents when she was eight years old.  She earned a BA in Spanish at the University of Saskatchewan and an MA (focused on Latin American literature), at the University of Ottawa.

While at university, Silvana was a teaching assistant, taught ESL to a Pfizer employee from Colombia, and to two RCMP employees. She was later certified in a 150 hour TESOL/TEFL course through Global Leadership College,
while she was also working for Praxis.

While Silvana prefers teaching adults, she has also worked with teenagers and children, including some with varying abilities.

Silvana looks forward to taking new ESL students, although she currently works full-time for the Praxis School of Entrepreneurship. She comments on why she loves teaching ESL: “I love languages and helping people acquire the
ability to work within a new language. . . “There is nothing more fulfilling than seeing the lights go on, as students navigate the world with new-found skills.”

Thank you Silvana for your commitment to the ESL industry. And I hope we can collaborate in the field soon!
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Four years after undertaking nine months of programming through startSMART at the Praxis School of Entrepreneurship (PSE), I continue to find fruitful relationships with talented individuals, including Silvana Cracogna and Deanna Litz.

All of this is only possible due to the vision of Global Infobrokers’ CEO, Monica Kreuger; VP Global Infobrokers Inc., Brent Kreuger; and Praxis program administrator and Principal, EDM Business Services, Elaine Mantyka.

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ABOUT US:
Between 2011 and December 2018, Elizabeth Shih Communications chronicled the stories of B2B marketing and communications on the Prairies and across the country.

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A Warning about the Rise of AI from Geoffrey Hinton (“The Godfather of AI”)

Last week, it was announced on CBC that British-Canadian Computer Scientist Geoffrey Hinton had resigned from Google. He did so in order to speak out against potential dangers of the “monster” he helped to create–AI (Artificial Intelligence, ChatGPT, and many other platforms). Hinton foresees that AI will outdo human intelligence and endeavour.

Over the past 40+ years, Hinton has broken the ground on machine learning. Some view him as having made AI possible. Now, as CBC reports, he wants to see it slowed down and regulated for the good of society. Human intelligence will soon be supplanted by AI, he said in interviews with Don Pittis and Nil Koksal: “and due to national and business competition [notably between the US and China], there’s no obvious way to prevent it.”

On May 3rd, at the international “EmTech Digital” conference, Hinton commented that there’s a risk that AI could destroy humans: “In a few years time, they may be significantly more intelligent than people.”

He says we must try to keep AI controlled “when due to national and business competition, there’s no way to prevent” its supremacy. Hinton says AI can be benign but fears it’s inevitable that it will be used for harmful things. He fears what will happen to a world “where there [are] bad actors who want to build robot soldiers that kill people.”

As CBC business journalist Don Pittis cites, “Artificial General Intelligence (AGI) now joins climate change and nuclear Armaggedon as ways for humans to extinguish themselves.”

En route to that, Hinton remarks that new technology “will soon strip away jobs,” leading to a destabilizing gap between the rich and poor that current politics will be unable to solve.” Increases in productivity at work will see many workers turn redundant, so out of work, while the rich get richer and the poor, poorer.

“Fortune Business Insights” published a report that the global AI market size, valued in 2022 at “$428 Billion (USD) and in 2023 at 515.31 Billion (USD)” is now projected to grow by 2030 to “27 Trillion” (USD).

Daily and weekly activity on AI platforms is rapid-paced. Google DeepMind and LinkedIn have launched “Pi,” a competitor to ChatGPT, in order to keep current. The Canadian company, Thomson Reuters, says it’s planning “a deeper investment in artificial intelligence.”

Hinton has started a new Toronto-based company, “Cohere,” that is trying to raise $250 Million to mitigate the risk and loss that AI may usher in. One option for good, Hinton conceded, amidst so much worry, is “AI alignment, where intelligent computers work in harmony with humans, or at least don’t wipe us out.” Businesses have an opportunity to invest in a strategy to slow down the advance of “God-like AI.”

If such impending doom strikes fear into us, Hinton hopes that we can get the US and China to agree to fight against existential threats, as they did with nuclear weapons: “We’re all in the same boat with respect to existential threats so we all ought to cooperate on trying to stop it.” We need multi-government “treaties” like those which have prevented nuclear war.

In this period of uncertainty, when bullying, psychopath leaders (e.g. Putin, Trump) have already perpetrated wars and/or manipulated elections, Hinton says we want “symbiosis with AI–but it’s not guaranteed.”

And now it’s your turn. How do you think we can keep AI safe in different ways in global communities? What aspects of your life and work have already been radically altered by AI?