Five ways that Emotionally Intelligent writing (EI) outpaces Artificial Intelligence (AI), with Nick Usborne

April 2024 Vol 6 Issue 4

Tell Your Story Newsletter (TYSN):
Specializing in Entrepreneurial and Organizational Storytelling
Let Us Help You Tell Your Story

Welcome Mid-April, 2024!

With spring now upon us (minus the snow forecasted for tomorrow) and Easter having flown by, local entrepreneurs (not to mention our clients) are firmly focused on summer promotions.

Local, writer-friendly cafes like City Perks, Sparrow, HomeQuarter and D’lish by Tish have rolled out their patios–and downtown newcomer, Pique, is soon to follow. 

Ice cream and gelato faves like Dairy Queen on 8th (with decades of history), the equally iconic Homestead, Fable Ice Cream (thanks to Julie Barnes for recommending the latter’s Haskap with Lavender flavour!) and Beppi’s Gelato (with its dog-friendly variety), all saw line-ups of salivating customers last weekend.

Garden Centres have begun to open their gates, with Floral Acres announcing that they will provide client shopping and delivery for those with disabilities or restrictions who cannot shop, in-person.

And the store’s famous “Toonie Tuesdays” started last week. It’s the perfect
time to scout out both perennials and annuals for the upcoming season!
Those of us who have balconies (i.e. container pot gardening) and/or can only grow plants indoors need not worry! Lushly green Boston Ferns, Philodendrons and Hoya among other exotic species are already available at Floral Acres and (before long) many of the city’s other garden centres.

In years like this one, when spring evolves, as late winter reluctantly cedes to it, I find joy in walking in my neighbourhood, observing neighbours deeply engaged in beautifying their yards and porches.

Daylight hours are lengthening appreciably (tonight’s sunset will occur at 8:06 pm!). I hope that your plans are developing for the “great weather” months ahead!

May this spring and forthcoming summer bring you JOY through time in nature, among family and friends, and through renewed health and personal growth. And may prosperity also greet you, valued readers.

Sincerely,

Elizabeth Shih Headshot

Elizabeth
Principal
Storytelling Communications
www.elizabethshih.com
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N THIS ISSUE:
ARTICLE 1:  Five ways that Emotionally Intelligent writing (EI) outpaces Artificial Intelligence (AI), with Nick Usborne
STORYTELLERS’ CORNER:  Is it “none is” or “none are,” with Bryan Garner?
SHOP NEWS
ABOUT US
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Article One: Five ways that Emotionally Intelligent writing (EI) outpaces Artificial Intelligence (AI), with Nick Usborne

While Artificial Intelligence (AI) tools like ChatGPT and Gemini are useful, especially as timesavers in many ways, their specialists have stressed that AI is not good with emotion.

Bots simply can’t write with emotional intelligence (EI), many say. This is because they do not feel human emotions—whether to laugh, fall in love, hold a newborn child, feel the sensation of sea air caressing one’s face, etc. No amount of technology will change that.

As Anglo-Canadian copywriter and AI expert Nick Usborne writes, “Lines of code don’t care about people, and how they feel.”

This creates a challenge for “marcom” specialists who may rely heavily on AI.

How do we develop content that may easily not appeal to the emotions of our readers?

Enter what Usborne refers to as “Emotionally Intelligent writing.” It brings good news! There are five ways that EI outperforms what AI can do, without it:

(1) Emotionally Intelligent writing validates people’s feelings to engage with them
–By empathizing with other people’s feelings, we can weave those feelings into our copy. Then the reader feels seen, heard and therefore respected. That is a powerful feeling.
–When a reader feels validated by the marketing copy we write, “they’ll lean into whatever you’re going to say next.” So writing with empathy gains us a  much deeper level of engagement and attention.”

(2) Emotionally Intelligent writing elicits trust from the reader
–When readers feel validated and believe we genuinely care about their needs and wants, their trust in us (and our product/service) deepens.
–And trust turns prospects into customers.

(3) Emotionally Intelligent writing is easier for readers to recall, so it delivers more value
–Usborne reminds us that human emotions “play a large role in memory formation.” While advertisements we read and think about briefly in a magazine or on a billboard will “disappear fromour [minds] within minutes, or even seconds,” promotions that appeal to our emotions last far longer.
–Remember that 1970’s and 80’s advertisement for Life-brand cereal (still remembered by GenXers):
“He likes it! Mikey really likes it!” Some fifty years later, many of us still recall that ad, while we can’t name (by contrast) the most recent household cleaning solution to hit the market.

(4) Emotionally Intelligent writing builds a “sense of community”
–When our prospects feel that we connect with their emotions, they feel they belong and appreciate the care we show for them.
–We can build community with prospects by using emotionally intelligent copywriting on social media, where they reach out to us.
–Where prospects feel they belong to a community, they are more easily persuaded to buy/use the services that their neighbours do, describe and recommend. Community recommendations become sacred, as the idiom goes: “like motherhood and apple pie.”

(5) Emotionally Intelligent writing is more persuasive than AI alone
–Copywriters and “marcom” specialists all know that every sale we win occurs because we’ve appealed to our customers’ emotions. Customers purchase our services because they make them feel better about themselves or their circumstances.
–When we write with EI, we intensify our capacity to persuade: we increase the emotional response of our prospects and, with it, our conversion rates.
AI copy, on its own, can’t accomplish any of these benefits.

So while the latest developments of AI like Claude3 and “hume” get plenty of airtime in industry and academia, AI will always have what Usborne calls “zero emotional intelligence.”

“Hume” claims to be “the first AI with emotional intelligence”– its marketers say it can “interpret vocal and facial and emotional expressions,” and so generate empathic responses. But the system’s code imitates, not generates, human feelings.

One of the few enduring truths we know about the limits of AI is that (no matter the amount of revision) it will never be completely human.

This is why the future lies with writers who can combine the efficiencies and strengths of AI with the emotional power of EI, as Usborne writes.

So, “no, Virginia, copywriting and content writing are not dead.” They just need (us) to fuse AI with EI.

PS: If you feel “in the dark” about how to integrate EI into your copy, Usborne recently provided a one-minute masterclass over Linkedin on the importance of mirroring your prospects’ and customers’ emotions (EI) when you use AI to write for them.

He used this very simple (teacherly) example:
(1) When he prepares to write copy to promote a product or service, he starts by reading and then copying 50 product/service reviews from users (found online).

(2) He downloads the script that the company uses of its customer service calls.

(3) He feeds this information into ChatGPT, with this prompt: “Give me a sentiment analysis of all of this information and highlight for me the language people use when they express positive feelings about this product/service.”

(4) Usborne then takes those “sentimental” phrases (EI) and weaves them into his copy. This process employs one’s writerly chops.
(5) Through this process, AI has NOT written the copy for Usborne. But it has quickly and accurately enabled him to mirror the persuasive language of a happy customer. He has used AI to help to elicit from readers the EI that he has also already woven into his copy.

And that work should make good sense–not only to copy/content writers, but to all users of AI.

And now it’s your turn: What do you do to incorporate EI into your use of AI? Please write in; I’d be delighted
to hear from you.
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STORYTELLER’s CORNER . . . .

Is it “none is” or “none are,” with Bryan Garner?

Some of you may have heard a writer or editor insist that the
noun “none” requires a singular verb form: “ ‘None is
there,’ is correct, they may say, but never ‘None are there.’ ”
So, is this true?

Usage and grammar specialist, usage specialist, Bryan
Garner, recently blogged on this topic, saying,
“Unequivocally NO. For more than 1,200 years, English
speakers and writers have said none are—especially in
sentences like ‘None of them are,’ where the subject
is None (not them). In fact, ‘None of them are’ is more than
twice as common in modern print as ‘None of them is.’ ”

The conventional view of usage experts (as opposed to
armchair grammarians) is that both “none is” and “none
are” should be considered correct. “None is” expresses a
greater degree of emphasis, and it’s much more
formal; “None are” is more usual and more relaxed.

Garner says that grammar and style “pedants argue
that none is a contraction of not one, and etymologically
that’s true. But you must go way back in history for that.”

He continues: “By the 1600s, the plural usage was more
common, and it remains that way. The Oxford English
Dictionary quotes the noted writers John Dryden, Henry
Fielding, Oliver Goldsmith, Edmund Burke, and Somerset
Maugham for using the plural none.”

Garner also cites conservative linguistic specialists from
H.W. Fowler [1926], George P. Krapp [1927], Wilson Follet
[1966], William Safire [1982], Kenneth Wilson [1993] and
the 2017 edition of the Chicago Manual of Style as
advocating the plural use of “none are!”

He adds that the U.S. Supreme Court has published opinions
saying “None of them were” a full 49 times! That should be
evidence enough for us writers and editors, no?

One of the reasons I abide by Garner’s usage blog is that he
has (for years) contributed heavily to the Chicago Manual of
Style, the foundation of style and usage in the Western
World. That makes Garner an expert, in my book.

What grammar or stylistic bug-bears do you have, good readers?

Please share them with me for future issues of TYSN!

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SHOP NEWS:

 

While studying accent reduction as a part of my English as a Second Language (ESL) services, I was delighted to branch out to teach a business communication seminar on “resume preparation in the age
of AI,” to folks with disabilities at The Ability Hub in Saskatoon.

Thank you to Business Coach Tolu Jacobs and Executive Director Chelsea Wisser for offering me this opportunity. (Here are Tolu and me.)

I especially enjoyed the class discussion on ways to use AI ethically when creating our job search documents!
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Two of my students have recently “graduated” from my ESL teaching practice, ready to take their learning forward as entrepreneurs and government advisors. Congratulations to them, on their success.

If you know of any newcomers to our community who are seeking English language classes, please refer them to this newsletter or to my website. I teach ages 15 years and up, including beginners (Canadian Language Benchmarks 0-2) to advanced (CLB 10-12).
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I’m grateful to Rose Marie Laird for a recommendation, several years ago, of the work of American psychologist, Dr. Rick Hanson.

Hanson is a specialist who brings Buddhist-inspired mindfulness and meditation to the emotional demands of Western (especially North American) life. He offers no-cost, online meditations and accompanying talks each Wednesday evening over Zoom.

Hanson also markets fee-based workshops on self-worth and on pathways to personal wellness and
joy.

I highly recommend his gentle but persistent energy, which can be witnessed through his website, including a regular podcast:
https://rickhanson.com/
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I also thoroughly enjoyed a house concert late last month, featuring the singing of two-time JUNO-nominated musician, former Saskatoon Symphony Orchestra conductor, Eric Paetkau; and opened by local songster, Wyndham Thiessen.

Both men shared wonderful stories and quirky meditations on life through their music, which were at turns fascinating, soothing and great fun!

I do encourage you to attend one of Eric’s future concerts, as he returns to Saskatoon and to Saskatoon-area schools annually to sing his repertoire of both adults’ and children’s music!

And special thanks to Eric’s agent, Julie Barnes, for coordinating and promoting Eric’s concerts!
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ABOUT US:

Between 2011 and December 2018, Elizabeth Shih Communications chronicled the stories of B2B marketing and communications on the Prairies and across the country.

Effective January 1, 2019, I rebranded as “Storytelling Communications.” I now help Canadian newcomers land better jobs by communicating more effectively; and I write the legacy stories of major companies.

Interested in learning more? Please contact me through my CASL-compliant
website (www.elizabethshih.com).

After I receive your message, I’ll be pleased to discuss projects with you!
Please visit my website for more information:  www.storytellingcommunications.ca).
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What is ‘Artisan Entrepreneurship?’ An answer in this month’s issue of TYSN

March 2024 Vol 6 Issue 3

Tell Your Story Newsletter (TYSN):
Specializing in Entrepreneurial and Organizational Storytelling
Let me teach you to tell your story!

Welcome Mid-March, 2024!

Last Friday (March 8th) was International Women’s Day marking the need to continue to fight for women’s professional and personal equality. In a currently regressive, far-Right wing and patriarchal world, that need has never been greater.

In SK, across Canada and the West, the glass ceiling remains firmly intact but, as a mentor recently said, it is now just “deceptively covered with attractive looking foliage.”

How often have you felt angry, good readers, from a story in the local news, or from scenes of customer dis-service you’ve witnessed in our community? And yet, as business leader Silvia Martini recently reminded me, joy is essential: “Life is a very luscious peach to enjoy, with only a hard core that we have to work around!”

Twelve days ago, our lives were punctuated by “Snowmaggedon,” when, in just two days, 35 to 40 cm of snow fell throughout Saskatoon. Twelve days later, city crews have largely met the challenge, so that we might forget about the storm altogether, apart from tall snowbanks and the thawing of
ice.  My point is that notwithstanding the inconvenience, even snowstorms can provide reason for hope: As a friend of mine marvelled over the phone that weekend, “Heavy snowfall in March is every farmer’s and gardener’s joy!”

A glimmer in my mind and heart reminds me that we’re approaching the first official day of Spring on March 19th! Thankfully, we have passed through the change to Daylight Savings’ Time (while we do not observe it, our clients often do).  And we can enjoy the increase in daylight hours each evening, making it easier for us to commute to events in our communities.

In Article One of this month’s issue, I explore the concept of “Artisan Entrepreneurship” as suggested to me by Silvia Martini, in a recent meeting. What does it mean and why was I glad to learn it?

In “Storytellers’ Corner,” I visit three practical ways to invigorate  (or vivify) your sentences, from publication coach, Daphne Gray-Grant.

And in “Shop News,” I acknowledge the work of a few others in my entrepreneurial circle who often go uncredited, but who advocate for and make self-employment possible for, others like me.

I hope you enjoy this month’s issue of “Tell Your Story Newsletter” (TYSN), good readers, and that you’ll share with me your interests and ideas for future issues!

Sincerely,
Elizabeth
Principal
Storytelling Communications
www.elizabethshih.com
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IN THIS ISSUE:

ARTICLE  ONE: What is “Artisan Entrepreneurship?”
STORYTELLERS’ CORNER:
How to vivify sentences, with Daphne Gray Grant
SHOP NEWS
ABOUT US
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Article One: What is “Artisan Entrepreneurship?”

I’m deeply indebted this month to Saskatoon’s Silvia Martini, a highly successful entrepreneur, community leader, board director and property developer, for sharing on February 23rd a transformative, highly intuitive and enjoyable meeting with me. During that meeting, she mentioned the concept of “Artisan Entrepreneurship.”

Silvia identified a match between the concept and my work as a freelance English language teacher and a professional writer and editor.

So what is an “Artisan Entrepreneur,” you might ask?

While I earn a living by my mind, pen (and keyboards) and encourage creative women (and men) everywhere who do the same, I would not say I’m a (scalable) startup entrepreneur, a small business entrepreneur, certainly not a large company entrepreneur, or even a social entrepreneur, although I
admire the latter’s socially responsible goals.

I imply no pejorative judgment to these other categories of entrepreneurs (and know, philosophically, that categories are not always a fully accurate form of identification).

Instead, I value the mentors, friends and colleagues who fulfill these roles (including Silvia Martini and Monica Kreuger), who are deeply committed to our community, who serve with profound decency, and who generously, tirelessly mentor others.

But I’m writing this month to acknowledge creative people’s philosophical and personal interests (and differences) that sometimes find a home under the umbrella of the term, “Artisan Entrepreneurship.”

In a collaborative 2022 book, Artisan Entrepreneurship, academic Vanessa Ratten says that Artisan Entrepreneurs “create social value by engaging in community business practices.” But that’s rather vague!

Artisan Entrepreneurs usually combine their entrepreneurial skills with expertise in a craft or art. While we manage the commercial duties of our enterprises, we are deeply committed to a specific skill or set of skills.

More particularly, as blogger Arian Adeli writes, Artisan Entrepreneurs “combine their artistic or craft skills with entrepreneurship to create a business.” The business may sell products made by hand, such as jewellery, ceramics, furniture, clothing or other artisanal goods. But the business may
also sell work that consists primarily of intellectual and emotional production.
Artisan Entrepreneurs provide a personal touch or craftmanship to our services or products, Adeli says.

The category of “Artisan Entrepreneurs” can include writers and illustrators (and not only potters or tailors), who are “often deeply involved in every step of the process, from . . . designing and creating the product or service, all the way to marketing and selling it.”

An Artisan Entrepreneur may make and sell a garment of “slow fashion,” like the beautiful work of colleague Kathleen O’Grady; or provide an hour of insightful Akashic Record Reading, like my colleague, Ann Chatfield. I have learned recently, too, of Yao Bo, who is an authentic Chinese tofu
maker who sells his painstakingly made products at “Good Farmer Tofu,” in Stonebridge.

These Artisan Entrepreneurs “sell a story, an experience, and the passion and love they put into . . . their creations” (Adeli).

It’s a concept worth exploring, since the value of the work of Artisan Entrepreneurs inheres in its uniqueness and quality—such output cannot be done by mass production.

For me, in pre-Artificial Intelligence days (AI), I would ordinarily spend two or more hours researching, writing, editing and publishing a particularly important blog posting for a client.

Or I might similarly read and plan for two hours a particularly effective English language class for a newcomer, when a mere AI “prompt engineer” (virtually an antithesis to an Artisan Entrepreneur) could dispatch of these processes in five minutes, downloading content without revision from GPT-4, or Google Gemini.

An oft-cited example of Artisan Entrepreneurship is of a local baker who might rise at dawn to knead dough and bake bread, sourcing “local ingredients, experimenting with flavours, and creating unique recipes” (Adeli).

That specialty bread contrasts a loaf of the cheapest supermarket variety, mass-produced to sell for $2.50 (and filled with unhealthy high-fructose corn syrup, to compensate for its terrible flavour).

The Artisan Entrepreneur sells what Adeli describes as “an experience, a taste of home, a piece of their passion.” We sell the unique outcome of a creative process.

The limited amount of public awareness of, and research on, the concept shows what Adeli says– “the motives of Artisan Entrepreneurs differ based on the way they are embedded in society”: their personality types may differ from other categories of entrepreneurs. We may be more introverted (but
not necessarily so), and we may be less driven by financial strategy than others (although some Artisan Entrepreneurs achieve, and all deserve, monetary success).

More research into Artisan Entrepreneurship can aim to “open up new opportunities” for this self-employment, writes academic Vanessa Rattan. Those opportunities may increase and promote a larger number of viable livelihoods for more creative workers (“creatives”).

I know from taking entrepreneurial training (through the Praxis School of Entrepreneurship’s “startSMART program,” 2018/19) and from networking in our community, whose economy has not yet rebounded from pandemic times, that Artisan Entrepreneurs—indeed all kinds of entrepreneurs—can struggle to be profitable.

Often, profits are low, which at times can be challenging, especially in a single-income household. But financial viability is possible when the craft(s) involved are pursued with entrepreneurial insight and planning (in consultation with experienced and successful mentors like Silvia and Monica).

For instance, as a professional copywriter, I can seek retainer contracts and long-term relationships with prospects in my niche for my services, instead of pouring hours over short-term pitches to unknown editors that often get ignored or are only accepted for below-market pay.

A key to financial success for Artisan Entrepreneurs is a stalwart belief in the value and worth of our services or products and the knowledge that gainful markets do exist, even on the “have-not” Prairies, and that the challenge is simply to search for and tap into them.

Although I have been working as an Artisan Entrepreneur for nearly 14 years, I am just learning what this means: Silvia’s sharing on February 23rd has improved my vision and understanding of the work I and others do in our community, leaving me with deep gratitude.

Not coincidentally, this meeting was facilitated as a Christmas gift exchange (December 2023) among a group of thoughtful and generous women entrepreneurs in Saskatchewan, including Silvia, Monica, Deanna Litz and numerous others.

These extraordinary individuals all know the risks and joys inherent in entrepreneurship, of all shapes and kinds.

And now it’s your turn. Are you an entrepreneur or someone who supports one (or many)?

And do you engage with the work of Artisan Entrepreneurs?

What insights do you have on this niche of self-employment for yourself or others?
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STORYTELLERS’ CORNER . . . .

STORYTELLERS’ CORNER:

“How to vivify sentences, with Daphne Gray-Grant” 

Publication Coach and editor, Vancouver’s Daphne Gray-Grant, reminded her blog readers recently that human editing is still needed to avoid the “very boring” writing that ensues from using ChatGPT and other forms of Artificial Intelligence (AI).

She showed that a boring tone arises when very basic sentence structure (subject + verb + object) repeats far too often. The example she shows is of the following paragraph (created by AI), where each sentence begins with the same definite article, “the”: “The researchers conducted a comprehensive
literature review. The scholars analyzed the data using advanced statistical methods. The authors discussed the implications of their findings in the conclusion. The study aimed to contribute valuable insights to the existing body of knowledge in the field.”

Just as we do not eat macaroni every night, Gray-Grant says, or want to read only one author of fiction in our leisure hours, we also want sentences in our marketing or communications copy to be more varied and creative.

Among the several strategies that she recommends for enlivening writing, Gray-Grant recommends these:

(1) Use subordinate clauses (clauses that begin with words like “because,” “since,” “although,” “when,” “if, and until”), so that you can emphasize certain ideas above others;

(2) Add coordinating conjunctions that support complex thinking (such as “and,” “yet,” “for,” “nor,” “or,” or “so”);
and
(3) Invert sentences so that the verb precedes the grammatical subject (“Look: there is the editing, now moved to the ‘done’ list!”).

If you’re finding your sentences to be monotonous, try these strategies. And subscribe to Gray-Grant’s blog for more ideas.

You may find your prose quickly vivified beyond what you can imagine!
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SHOP NEWS:

Since I believe deeply in the transformative power of empathy and gratitude, beyond the folk already mentioned in Article One (and in the usual round-up of this section), I am especially thankful this month to Julie Barnes and Josh Remai, who co-sponsor a wonderful newcomer in our community in
many ways, including by contracting me to teach private ESL classes.

Working with a literacy learner who comes from a faraway continent has increased my awareness of the many challenges that arise for refugees and newcomers to Canada, especially in these war-torn times.

But those challenges have been mitigated and excellent support provided for this newcomer by the generous and compassionate support of Julie and Josh.
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I also continue to be thankful for the work I share with women writers of “Saskatoon Freelancers’ Roundtable,” who since 2013 have been a joy to connect with. Most recently, we have been writing some collaborative articles (“Ask a Writers’ Group”) for the SK Writers’ Guild online ezine, “Freelance.”
Receiving and editing these women’s contributions last month, on the topic of “writerly resources,” has held much interest for me—and also been fun!

Thank you, Ashleigh Mattern, Julie Barnes, Adele Paul and Ashlyn George for their contributions to this group!
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I’m grateful to my brilliant colleague and friend, Conor Phillips, Founder and CEO of Pathfinder365, a tech start-up, for discussing frankly over Meta (FB) the challenges of being a single wage-earning woman in SK.

Conor posted a link to a CBC article from 2023 that says “the most overlooked group” in Canada is actually single, most often women, professionals who live alone and face financial discrimination by CRA’s unspoken “singles'” tax.
Single professional women in Canada bear the weight of an unfair tax burden and next to no affordable housing opportunities, despite being full-time, employed individuals.

This situation contrasts the housing deductions and other allowances offered to their married or partnered counterparts.

The “singles tax” amounted in 2023 to about $15K/person/year in Toronto. So, many professional women, as Conor has said, cannot afford the escalating costs of rent, groceries and other daily expenses.

Numbers aren’t much better, either, in Vancouver, or in smaller centres, like Saskatoon. What Conor cited as a “singles’ tax” policy may hit women entrepreneurs in SK even harder than conventionally employed women, when we choose or need to live independently, while working hard to serve our cities and surrounding communities.

Tax policy changes are urgently needed. Can we see through the attractive foliage currently covering the glass ceiling?

If these issues are new to you, please consider reading this link to CBC’s “Cost of Living” article, posted by Conor, and write both your MP and MLA.

https://www.cbc.ca/radio/costofliving/how-the-tax-on-singles-has-people-who-live-alone-feelingthe-pinch-1.6797561

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The list of “thank yous” that any entrepreneur can offer, in any month, can be extensive. Instead of repeating familiar names here, I offer thanks to someone new–local opticians here (and throughout Canada) who don’t charge to do small, emergency repairs on eyeglass frames, even if you’re not their customer.

An optician at “Theodore and Pringle” on 8th Street assisted me recently, when I needed some minor adjustments to my glasses, in a hurry!

But besides refusing to charge me, the staff there advised another person (a bonafide customer) about what equipment they could use to accommodate his partner’s medical disability (she was absent at the time), for an upcoming eye exam.

The staff went further to outline what government funding would defray the cost of optometric services for the woman with a disability.

These moments of community service (Julie Barnes and Josh Remai; Conor Phillips) and customer service (Theodore & Pringle) demonstrate in unsung ways, how Saskatoon speaks out and supports others  in the face of injustice and shines with kindness, even (or especially) in these challenging times.

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And thank you to you, my good readers, for continuing to share your insights on social media and in correspondence with me!

Published by www.storytellingcommunications.ca – Storytelling Communications. Copyright © 2024.

How can writing with Emotional Intelligence (EI) enrich your life? Some answers in this month’s issue of TYSN

February 2024 Vol 6 Issue 2

 

 

 

 

 

Tell Your Story Newsletter (TYSN):

Specializing in Linguistic and Entrepreneurial Storytelling

Let me teach you to tell your story!

 

 

Welcome Mid-February, 2024!

Happy Mid-February, good readers! Chinese (Lunar) New Year (February 10th)  and Valentine’s Day (February 14th) have just passed (for many, with joy), as I revise this issue of “Tell Your Story Newsletter.”

Canadians who have lived all our lives according to the Gregorian calendar sometimes forget (as Google reminds us) that there are about 40 calendars at use in the world today. Of these, ours (the Gregorian) and six others are most commonly used– Jewish, Islamic, Hindu, Chinese, Julian and Persian.

Out of that collection, I am blessed to have family, friends and colleagues in Canada or overseas who follow the Jewish, Chinese and Persian calendars: The others, I will work on! But last Saturday’s Chinese New Year was celebrated globally by more than 1.5 Billion people, of whom about 1.7 Million live in Canada (Statistics Canada, 2021). A few of them are, to my excitement, studying English with me.

As a second generation, part-Chinese/part-English Canadian, at Lunar New Year I observe the holiday by taking the time to reconnect with my Chinese cousins, who don’t mind updating me (in English) on their lives and celebrations. (Learning Mandarin is a late life goal for me.)

I was pleased to learn last weekend that they are all well, and had prepared dumplings and other Chinese delicacies to enjoy. Those who are retired said ruefully that they’d like to study English (ESL) with me, as newcomers do, because their living in a mostly Chinese-speaking diaspora in BC is causing them to “lose their English.”

And in recent years, one language that is increasingly connecting us all (despite linguistic differences) is, of course, Artificial Intelligence (AI)–now very much here to stay.

AI, as most copywriters know, offers us unparalleled access to human and machine learning, including the many responsibilities and ethical concerns inherent in that.

In this context of global AI (this “brave new world”), in “Article One,” I share insights of Anglo-Canadian copywriter, Nick Usborne, on our unwavering need for emotional intelligence (EI or EQ). Usborne’s insights may not be entirely new, but are worth weighing in our minds, as he directs us toward innovation and depth.

In “Storytellers’ Corner,” I share some tips on how to make writing (of any kind) more fun, from Vancouver writer and publication coach, Daphne Gray-Grant.

In “Shop News,” I share thanks and acknowledge those many folk in my entrepreneurial and community circle who provide as much support and affirmation as they may seek (and usually more).

And given that the darkest months of the Gregorian calendar are now nearly over, I commend you, good readers, for weathering this eccentric winter in SK–with its late start; extreme dryness; isolated days of intensive cold, followed by unseasonable warmth; freezing rain, etc.

Valentine’s Day and the Lunar New Year remind us that (we hope) we’re nearing the end of another winter on the Prairies. And in today’s glorious, Saskatchewan sunshine, that gives us even more reason to celebrate!

Sincerely,

Elizabeth Shih

Principal

Storytelling Communications

www.elizabethshih.com

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IN THIS ISSUE:

ARTICLE 1: How can writing with EI enrich your life (with Nick Usborne)

STORYTELLERS’ CORNER:

How to make writing more fun (with Daphne Gray-Grant)

SHOP NEWS

ABOUT US

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Article One: How writing with EI enriches your life (with Nick Usborne)

It’s certainly true that I now spend most of my working hours, each week, teaching English to newcomer entrepreneurs and economic immigrants. I love the work; teaching ESL has become a very satisfying arm of my services as a communications specialist.

But as part of my journey as a teacher and communicator, I continue to write and recently have been studying Anglo-Canadian, Montreal-based copywriter Nick Usborne’s course on applications of AI to the field of copywriting.

Usborne calls the course “Future-Proof Copywriting,” and it explores Artificial Intelligence, Emotional Intelligence and how to combine the two. I’ll share more of my learnings in upcoming issues.

But I was intrigued that as hard-hitting and experienced a B2B copywriter as Usborne is, he continues to argue that Emotional Intelligence can “enrich your life,” when we make room for it, in our applications of AI.

Although I’ll address applications of AI further in future months, this month I want simply to recall Usborne’s insight that there are essentially three ways that EI can make your copywriting persuasive, and even “enrich your life”:

(1)  He says that copywriters find self-empowerment through emotional connection. So if you take the trouble to get to know your audience and understand their feelings (needs, wants, “pain points”), you’ll be able to feel genuine empathy for your readers.

When you feel that empathy, you’re not just a writer communicating with an audience, but a genuine human being who is “reaching out and connecting with other real people.”

This is not as “touchy-feely” as some might think. First, Usborne says, when writers reach out to their readers, readers sense that their feelings are perceived and validated. Readers feel noticed and that shared emotional connection powerfully motivates them to buy from you.

Secondly, by connecting emotionally with your target audience, you as a writer will feel empowered and in a position to genuinely help your readers. You can take value (and feel good) in knowing that your work matters to others. You are not merely facilitating a grim economic exchange, as in Dicken’s England of the 1840s and 50s).

(2) Emotional Intelligence or awareness allows you as a writer to find creative fulfillment. I think of some 13 years I’ve spent, crafting blog postings and newsletter articles, especially on concepts of entrepreneurial wellness. AI now outpaces us in this niche, but without EI, copywriters would not know how to assess and refine AI-derived content.

Writing that involves emotion refuses to be contained by a formula or template. The latter are not creative, Usborne argues, but are “the writing equivalent of painting by numbers.”

When you simply follow a template, you won’t feel emotionally engaged because you’re not creating anything new (or, at least, you must strive to reflect an iota of new thinking or possibility).

But when you break a standard mold or template by tapping into the power of EI, Usborne says, you’ll find that you “can create a narrative that truly speaks to [your prospects]: Maybe I’ll share a story, or lead with a metaphor. . . . I’ll be creating something new, a new way to engage with my audience more deeply.”

That deeper act of creating is fulfilling, Usborne says. It’s like colouring with crayons, after seeing many pages of only black and white. “Writing with a high level of emotional intelligence is much more rewarding than following rules or templates,” he writes.

(3) Because copywriters since David Ogilvy’s pioneering days have sometimes failed to connect emotionally and creatively with their readers and work, we can often feel “discouraged” about our work, that we are only (Dickensian) hacks, striving, Usborne says, to “sell stuff with words.”

He recalls sharing that discouragement when chatting with a former client over a beer, many years ago. Usborne’s copy had resulted in the hiring of two new staff, had a huge jump in sales and much enriched company insight—such had been the difference his writing made. But he was the last to know it, in part since his emotions were not engaged in the work (and also that his clients hadn’t thanked him enough).

But when you tap into EI, as Usborne advocates, you’ll find a “deeper level of purpose.”

The first step to develop EI is to think more about the people who will read your copy. How can you engage with clients/readers at a more meaningful level?

Then, when you apply your EI to your copywriting mix, you’ll harness AI’s ChatGPT, GPT-4 and/or Google Bard. Using EI will feed those “large language models” (LLMs) effective prompts, and elicit potentially great responses, at a speed that outpaces what we could do, alone.

Usborne has elsewhere suggested that your own EI will make you more attuned to revising, fact-checking (e.g. snopes.com) and improving upon the provisional draft that AI produces. You’ll seek out ways to weave emotionally rich content into the copy that engages with your reader better than AI can currently do, alone.

You’ll cut out the “hallucinations” that AI sometimes makes, where a large language model (LLM) perceives patterns of objects that do not exist or cannot be perceived by human observers, resulting in nonsense or mistakes.

So, combining EI with AI is hugely important to the field, and wisely foundational to Usborne’s course, Future-Proof Copywriting. He says that “empathy isn’t easy but it’s probably the best thing you can contribute to any kind of relationship.”

Very important, further, is the truth that the more academic or business psychology you read (e.g.s. Adam Grant, Seth Godin, Brene Brown and Simon Sinek) to prompt AI, the deeper you will leverage it  to go, far beyond basic empathy:  For instance, consider the subtler research and writing of “self-compassion” (by Kristin Neff) and of  “empathic attunement” (by Clayton Rowe and David MacIsaac).

Combining EI and AI will render your writing more persuasive and powerful to your readers than ever before.

That fulfills Usborne’s prediction that EI won’t only improve copywriters’ morale and better sell our products or services, but will also greatly improve on (even “enlighten”) our clients’ lives.

And for that, they’ll keep returning to us, freeing informed copywriters from fears of our vocational demise.

And how it’s your turn. Do you agree with Nick Usborne that writing with EI can enrich readers’ and copywriters’ lives?

Please write in; I’d be delighted to hear from you.

STORYTELLERS’ CORNER . . . . 

STORYTELLERS’ CORNER

How to make writing more FUN (with Daphne Grant). . .   

Whatever kind of writing you may be doing (or perhaps  wanting to produce by adapting AI), Vancouver-based publication coach Daphne Gray-Grant says that we all need to make writing “more fun” in our lives. That can happen when we make it less challenging, frustrating and even boring, than it may currently be! She shared these seven tips:

(1) Sketch out your ideas on a “mindmap,” so you don’t feel the overwhelm of a blank page! Think of your mindmap as a slate for brainstorming your ideas, that you can establish in point-form, illustrate and even physically connect, before you start to write! (It would be wise to start here, as a way to formulate prompts you might then feed to AI.)

(2) Don’t write for too long, each day. Gray-Grant suggests starting with 10 or 15 mins, unless you have a very short due date coming. (And try to avoid procrastination that can lead to that dilemma).

(3)Write, revise and edit with some music in the background—but not music with lyrics. She suggests “Coffitivity,” which has a free app that provides the white noise of a morning murmur, lunchtime lounge, or university undertones. Some writers similarly use “sound boxes” which often feature calming tones like rain on a tin roof, waves breaking on the shore, etc. When no lyrics are involved, writers often find having simple background noise can help the creative process.

(4)   Write in different places, especially if you have a room with high ceilings, which makes it easier to be creative.

(5)   Think while you walk, and dictate into your smartphone. Gray-Grant says that your voice will keep up with your brain more than your fingers can (by typing).

(6)   Reward yourself, when you’ve done some significant writing. Try to avoid eating/food rewards, but you might enjoy a specialty tea or coffee; a new magazine; permission to read for 45 mins a new book you’re interested in; a telephone call with a good friend; a bath or a long shower; a walk in the park or nature; window shopping someplace you like; listening to some favourite music; watching a show on Netflix or BritBox; listening to a favourite podcast, and so on.

Variety can stimulate creativity.

(7)   Don’t get obsessed with needing to be original, which is harder to achieve than many realize (and an issue intensified by AI!). Gray-Grant cites Salvador Dali, saying, “Those who do not want to imitate anything, produce nothing.”

I would add–don’t be afraid to tap into AI, but also be sure to review, revise and correct what it gives you.

It’s not foolish, ignorant or dilettantish to want to make writing fun. If you enjoy the process enough, Gray-Grant concludes, “you’ll do it more often and you’ll get much better at it.”

Now, who would argue with that?

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SHOP NEWS:

Thanks and kudos this month to the staff at Luther Heights Intermediate Care Home, who take care of my elderly mother and many others, too, with empathy and kindness. It is a blessing to be able to trust those who are professional caregivers to support our dear family members in their late-life journeys.

Do you know anyone (or a relative of a friend or contact) who is facing a lengthy (or permanent) hospital or care home stay? Would you please consider making some time this late winter to visit them, even if only for 20 or 30 minutes?

I have witnessed, firsthand, how such folk benefit from a visit and gentle conversation. Each of us can bring comfort and joy (and sometimes, just a healthy distraction) to those who may feel they have lost their homes or loved ones.

Thank you for remembering these beautiful souls in our community!

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My spirits as a teacher and writer are regularly buoyed (in these globally troubled times) by many local friends.

This month, I particularly want to thank Laura Van Loon (St. Andrew’s Parish Nurse); Monica Kreuger (Chief  Visionary Officer, Praxis School of Entrepreneurship and mentor extraordinaire through the Raj Manek Mentorship Program);  Lesley-Anne McLeod (Regency novelist and social historian, at lesleyannemcleod.com); Steve Cavan (Classicist, Philosopher and ESL teacher); William Wang (Director of China Offices, Government of Alberta); Deanna Litz, (entrepreneurial facilitator and brilliant coach, Powerful Nature Coaching & Consulting Inc.); Rev. Roberto DeSandoli (Minister of Word and Sacrament, St. Andrew’s Presbyterian Church); Julie Barnes (professional writer and music agent); Ashleigh Mattern (writer, storyteller and marketer); Erin Watson (librarian, College of Medicine, U of S);  Dani Van Driel (former Director, Action Battery, now transitional developer for its emergence as a larger, nation-wide company); Martha Fergusson (amazing director of Christian Education, St. Andrew’s Presbyterian Church); Angela Jamieson (a friend from high school days who now leads “Angela Jamieson Transformational Life Consulting”) and Kanchan Manek, the tireless Director of the Raj Manek Mentorship Program.

And I look forward soon to visiting the brilliant and always lovely entrepreneur, principled community leader, insightful board director and property developer, Silvia Martini.

From our network of women entrepreneurs last Christmas, Silvia and I chose to share an in-person visit, which I anticipate with delight.

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When waters get choppy around issues like the  state of publicly funded health and senior care in the province (and country); and around concerns like the ethical use of social media and AI, the above friends, as well as amazing community leaders and colleagues like Sara Wheelwright and Katrina German, testify to their  values by their testimonies and conversation–whether spoken or written.

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Thanks to friends and colleagues at St. Andrew’s Presbyterian Church for bearing witness to our province’s inadequate LTC system for seniors (and beyond).

As new community members find their parents and grandparents aging without adequate health care and subsidized housing, St. Andrew’s members can listen, share experience, advocacy and compassion.

Particular thanks go to Rev. Roberto and Heather De Sandoli, Patti Polowick, Alan Ireland, Martha and Dean Fergusson and Heather Kolojay.

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Finally, I’m delighted to partly write, fully revise and edit a collaborative article on the topic of “writerly resources” for the summer 2024 issue of “The Freelancer,” a quarterly ezine of the Saskatchewan Writers’ Guild (SWG).

Many thanks to collaborators (winking co-conspirators!) Ashleigh Mattern, Julie Barnes, Adele Paul and Ashlyn George, for sharing their contributions with me.

The article currently under development is one of a series, called “Ask a Writers’ Group,” that I’ve shared with these gifted and hardworking women.

We collectively share 50+ years of experience as creative and business writers in Saskatoon.

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Merci beaucoup, mes amies!

There are always more businesses to promote and people to thank. But for now, this is a wrap on mid-February! 

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ABOUT US:

Between 2011 and December 2018, Elizabeth Shih Communications chronicled the stories of B2B marketing and communications on the Prairies and across the country.

Effective January 1, 2019, I rebranded as “Storytelling Communications.” I  now help newcomers to Canada land better jobs or secure better contracts by improving their English skills; I help SMEs close more sales by communicating more effectively; and I write the legacy stories of major
companies.

Interested in learning more? Please contact me through my CASL-compliant website (www.elizabethshih.com).

After I receive your message, I’ll be pleased to discuss projects with you!

Please visit my website for more information (www.storytellingcommunications.ca).

 

Saskatoon Freelancers’ Roundtable group writes SK Writers’ Guild articles, “Ask a Freelancer”

Saskatoon Freelancers’ Roundtable Group

Pictured in this photo are the five most active members of Saskatoon Freelancers’ Roundtable Group, a vibrant writers’ group which has met monthly since 2013. (We’re now celebrating our 11th year and meet monthly at Saskatoon’s HomeQuarter Coffeehouse & Bakery!)

 

Pictured (left-to-right) are members Ashlyn George, Ashleigh Mattern, Elizabeth Shih, Adele Paul and Julie Barnes. (Photo credit: Ashlyn George)

Our group shares business insights, writing tips, resources and much more, over a latte or cappuccino, every month. We’re a collegial and congenial group!  Since last fall (2023) and continuing until this summer (2024), we have applied our 50+ years of collective experience to  respond to “Ask a Freelancer,” a series in the quarterly magazine of the Saskatchewan Writers’ Guild (SWG) .

Last fall, we responded to the questions of “How do I find freelance writing clients?” and “How do I best pitch my stories?” Currently, we’re compiling our responses to address March’s topic: “What resources should freelance writers use?”

If you’re a new or aspiring freelancer in the business writing world, why not subscribe to the Saskatchewan Writers’ Guild magazine, and read our contributions? Or you can drop me a line to join our next meeting!

What does your library mean to you? Some answers in the mid-January issue of TYSN

January 2024 Vol 6 Issue 1

Tell Your Story Newsletter (TYSN):
Specializing in Entrepreneurial and Linguistic Storytelling
Let me teach you to tell your story!

Welcome Mid-January 2024!

After having an unusually mild and “brown Christmas” with next to no snowfall, Saskatchewan has made up for lost time! On January 10th, a deep cold-front descended on us, bringing extreme temperatures and wind chills (some nearing -50 degrees Celsius). And, like most Canadians, we Saskatchewanians loooove to discuss (i.e. complain about) our wintry weather!

One of the best ways to endure Prairie winters and windchills, as I know you know, too, is to read (or re-read) wonderful books from the local library (or, even better: your own). So in “Article One” this month, I visit an article from Freya Howarth that asks what a library can mean to you, as its reader.

In addition to suggesting that we become conscious curators of our own library holdings (hardcopy and online), Howarth recommends nine very sensible steps to keep, use, and prune our libraries to allow the best access possible.

In “Storytellers’ Corner,” this month, I visit an oft-cited but only confusing rule for spelling in English that is better off forgotten. And “Shop News” chronicles some of my recent activities,  after I introduce a new “Entrepreneur of the Month”– designer and photographer, Tara Kalyn, of “Gentoo Expressions.” What does Tara’s business name mean? Read on, to find out!

What are you doing, good readers, to keep your minds and bodies warm this winter? When the weather moderates this week, I’ll watch for skiers and snowshoers on the trails near where I live. (Meantime, thank heavens for indoor treadmills!) I’m also reading theory for teaching English as
a Second Language, and am preparing my books for another tax season . . . .

And on the food front, what have you been cooking? . . . . I’ve fired up my kitchen with family staples like hearty Asian stew and zesty Italian spaghetti, both filled with plenty of seasoned ground chicken and whole wheat noodles for fortification!

While Ol’ Man Winter again breaths his hoary breath on us this month, I hope that good books, films, exercise and soulful food will keep you well, good readers. After all, as many of my neighbours are fond of saying, “Winter’s already more than half-way over!”

Wishing you all the best for the first month of 2024.

Sincerely,
Elizabeth
Principal
Storytelling Communications
www.elizabethshih.com

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IN THIS ISSUE:
—>ARTICLE 1: ” ‘An escape, a sanctuary, a place of pleasure, a memoir’: What does your library mean to you (with Freya Howarth)”

—>STORYTELLERS’ CORNER:
” ‘I’ before ‘e’: A spelling rule to forget!”

–>SHOP NEWS
—>ABOUT US

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Article One: “An escape, a sanctuary, a place of pleasure, a memoir”: What
does your personal library mean to you (with Freya Howarth)?

In a recent article in the online journal, “Psyche,” writer Freya Howarth refers to an earlier decade in her life when she worked in various libraries or bookshops (“bookstores” in North America).
She recalls meeting many people who cared deeply about the books they were reading and plenty who also valued the idea of a library, itself: “that wild, sprawling and chaotic—or, perhaps, methodical, logical and organized—thing that emerges through the accumulation of books over time.”

At the dawn of a new year, many of us may avoid “resolutions” that seldom last, anyway, butfind ourselves decluttering and reorganizing our belongings. What separates our libraries from cluttered rooms of books, Howarth says, is “the considered process of curation.” A public library will hire a librarian to order and organize a collection that meets the needs of the local community.

By contrast, Howarth writes, is your “personal library,” that serves only you, and makes you both its reader and librarian.

Some writers (obsessively) organize their libraries alphabetically by title or author, or by the antiquated Dewy Decimal System. Others want to group books thematically or historically.  Howarth reports that Argentinian-Canadian novelist and essayist, Alberto Manguel, collected 35K books that forced him to buy an old house in France to store them!

Twenty-five years ago, I remember hearing a story of a theology student at a prominent Canadian university in the 1950s who obsessively organized the books (by author’s surnames) that he’d borrowed from the college library. One weekend, his peers thought they’d get the better of him while he travelled elsewhere, by reorganizing his library, according to the colours of their
covers!

Most academics, teachers and researchers build up a library over many years, one book at a time. As the years march on, Howarth notes, we take a broader view of our collections, assessing what titles we’ve added and why.

She says that a personal library may be “an escape, a sanctuary, a place of pleasure, a memoir.” She likens a “well-tended library” to “a landscape, with its valley of crime novels, its peaks of reference texts, its shores of memoirs.” The collection of these titles becomes “part of something greater . . . something with emergent properties, something totally unique to you.”

If you, good readers, have long ago formed your own libraries, Australian public librarian, Meaghan Dew, says the aim should not be to build what you think your library “should be,” but instead, a library “that you are actually going to use and appreciate.” And that, one hopes, on a regular basis.

It can be helpful to consider what functions you have in mind for your library: A personal collection may (i) house your personal and professional memories, allowing you to “revisit ideas and feelings,” and to help you “enjoy the pleasures of rereading”; (ii) provide a research tool, which offers you new ideas; (iii) become a source of “various pleasures” such as inspiration,
escapism, entertainment, etc.

The major paradox of a contemporary library, Howarth says, is that it aspires to be huge (in these Internet and AI-driven times), but also selective, setting boundaries around a “seemingly limitless sea of content.” You can focus on a single volume in your collection, while stepping away from the noise and distraction of online reading.

Our personal libraries are autobiographical, she writes, with some of their value inhering in their ability to help “shape your personal identity and intellectual pathways, changing and growing with you.” Reading and collecting favourite books help to form our identities, since “certain
books become personal touchstones for [your] values and interests.”

Libraries serve folks from all walks of life. I have built some of my collection around my work as a copywriter (e.g. with titles by Steve Slaunwhite, Michael Katz, Ed Gandia, Nick Usborne, Bob Bly, David Ogilvy and more). I still have many volumes from my years as a student of English literature, that I regularly return to. And most recently, I’ve added standard texts for teaching English as a Second Language (ESL), in the effort to teach newcomers most effectively.

Mentor and friend, Monica Kreuger, an expert on entrepreneurship, has spoken of working during her high school years in the local public library and frequenting bookmobiles, most summers, by bicycle. She has since collected and pruned a significant library for the Praxis School of Entrepreneurship (both online and in hard copy). Most recently, she has donned that
familiar librarian’s hat, by happily curating collections for many buyers, when selling the huge library of her late brother, in yard-sale settings.

As we age, libraries can become burdensome. They cause us to worry when we learn we must protect our books from damage and decay, or to pack them to move, sell, or give away. We must, Howarth writes, “prune strategically,” keeping only the titles we actually need and want through the journeys of our lives.

By controlling a library’s size, we make it more manageable and more rewarding for ourselves and other readers.

Have you seen that photo that has circulated (for shock value) over social media in recent years (circa 1979), of psychologist, Jean Piaget, sitting (almost buried), by thousands-upon-thousands of books, newspapers and other printed materials? (If not, try to “Google” it—the photo is
copyrighted to prevent publication.) Piaget has effectively became a hoarder, never pruning his library. Howarth says we can only prevent this by becoming “more conscious” of our work as our own librarians.

When the library is yours, it won’t look the same as anyone else’s. It could include glossy magazines as diverse as “Architectural Digest” and “Victoria”; or a many-year subscription to The Guardian or The New York Times newspapers; or audiobook recordings of contemporary crime novels; or recipe books from lesser known times and cultures, and so on.

But regardless, in order to keep and use our libraries optimally, Howarth recommends these nine (9) common steps:
(1) “Take stock” of your collection, considering what you’ve acquired over time and how those titles reflect your reading tastes and interests. Which ideas and topics do you find likely to explore further, and which ones, not?
(2) Categorize books generally as “fiction,” versus “non-fiction,” history, philosophy, crime fiction, memoir, etc., like the sections in an old-fashioned library or bookstore.

Consider the categories that have many subcategories (e.g. “medieval history,” and “French history,” etc.), since they will indicate to you that “they represent an area, genre or topic that you’re especially interested in.” Those topics will guide you when you acquire and organize the books.

(3) Decide which titles to keep and which to sell/give away. Having assessed your collection for what value it holds for you (e.g. informational, sentimental or other), you’ll recognize when you’ve outgrown or moved beyond many titles. Do this strategic pruning occasionally, to clarify what your interests are, and to make space for new and pertinent titles.

One helpful strategy, Howarth advises, to first sort books into “read” versus” unread” piles and discern whether you want to re-read any titles (so “keep” them); books that you didn’t understand at the time and might want to try again later (“keep”); books that you enjoyed once but haven’t stayed with you and that you wouldn’t buy today (“sell/donate”); books you gave up,
part-way through, and have no interest in restarting (“sell/donate”).

When assessing the unread books, consider whether you just haven’t found the time for a title (likely “keep”), or you would buy again if you lost your own copy (“keep”), or if you can see it has value, but you no longer work in the subject (“sell/donate”).

Howarth observes that some books may be especially lovely as objects or as books emotionally connected to a particular time, place person or memory, and so are “likely worth hanging on to,”
even if you’re unsure when you’ll find the time to (re-)read them.

And she shares that “It’s OK to hang on to some ‘maybes’ for a while. Sometimes, you’ll rediscover a book years later and be glad you kept it.”

(4) You may want to collect a shelf or bookcase of certain titles that have “an enduring place in your own reading life.” These favourite titles may “affirm your tastes” or be “comfort-reads” that you might return to when life is hard.

(5) If you do add more books to your library (because you presumably have decades of reading ahead of you and are not retiring and downsizing your home), consider acquiring titles that speak to each other, or to your already existing titles. For instance, if you enjoy Simone de Beauvoir’s memoirs, then your library could grow by collecting some of the novels that the
philosopher refers to in her account of her childhood and adolescence (e.g. Louisa May Alcott, George Eliot, etc.).

Howarth rightly says that “from a single author or a single book, infinite reading pathways [can] open to you.” You will begin to find that you are curating collections of classic and contemporary titles that are thematically or historically related (e.g. Charles Darwin, Rachel Carson and Andrew Wulf, etc.)

Howarth says that the websites “Five Books” and “Goodreads” can provide reading lists tailored to be either very specific or broad.

(6) Make friends with a local bookseller (such as at “Turning the Tide”) to learn of titles relevant to your collection or that you haven’t yet read (and may love).

(7) Find a book club with like-minded readers, “whose tastes overlap with yours.” You may find these people on “Goodreads” or through your local arts’ community.

(8) Locate a book reviewer (possibly from an internationally reputable publication) whose tastes are similar to yours (see sources above).

(9) Read about books: Look at the history and background of a book you’re considering buying. Howarth says the website “Book Marks” (run by the online magazine, Literary Hub) collects book reviews from different sources and assigns “a cumulative rating” for each book.

Howarth makes other suggestions that are less advisable, in my view, such as “signing up for a book subscription service,” that will send you a selected book each month. I think you’d do better to talk to a librarian or experienced bookseller, so that your acquisitions will be tailored to your interests.

Also, I wouldn’t recommend (as Howarth does) to “pick up a book on the street,” in Saskatoon’s “neighbourhood library” boxes or on the city bus. These books are seldom clean and may carry dreaded bedbugs or other pests that you want to avoid!

But two final suggestions from Howarth are great—(i) to create a simple notebook of your holdings (so you can find it to consult yourself or to loan titles to friends); and, possibly, (ii) to annotate your books in pencil, on their blank closing pages, with a few chosen words and page numbers, to
remember what was interesting in each volume. If/when you return to the book, those notes will save you time.

Howarth concludes that despite all of this organization, libraries can “grow a bit wild over time,” because many books defy easy categorization: “A library should be a little bit chaotic and contradictory. . . . A library of perfect harmony would be a rather boring and uninspiring place.”

Meantime, consider visiting reliable used bookstores in Saskatoon, notably, Westgate Books (8th and Louise Streets) and, especially, Peryton Books (408th 20th St. West), to sell back titles of interest to their owners/managers.

Although you will be paid less money to resell former titles, at least those titles will more likely be read, second-hand, than if they collect dust on your shelves.

And finally, some books and literary adaptations pertaining to bookstores and libraries that are fixtures in my library (or on my “To acquire” list) are The Bookshop (novel by Penelope Fitzgerald) and The Guernsey Literary and Potato Peel Pie Society (novel by Mary Ann Shaffer and Annie Barrows), both of which raise urgent questions on issues of democratic thought, the
stewardship of knowledge over generations, and lasting ties that connect us as humans.

Both also have uncommonly good film adaptations that may spur you on to even more intensive thought.

And now it’s your turn: Do you agree with Howarth’s ideas of how to organize and use your personal library? Please write in and share.

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STORYTELLERS’ CORNER . . . . 


STORYTELLERS’ CORNER: Words, Stories, Riddles and Jokes on Writing and Editing . . .

This month: ” ‘I’ before ‘e’: A spelling rule to forget!”

There are many spelling rules that writers and editors of English have cited over the centuries, such as how and when to add suffixes to words, when an “e” is silent, how to make suffixes plural, and so on.

Readers often struggle to remember the correct spelling of words when multiple vowels are involved. Years of the repetitive process of editing (our own and others’ work), in addition to the aging of our brains, can sometimes wreak havoc with our ability to remember to spell words correctly.

Some writers develop rules to try to facilitate better recall, but often those rules backfire.

One such case, is a rule that I encourage my English language students to FORGET is the rule of “ ‘I’ before ‘e,’ except after ‘c.’” This rule has so many exceptions that it’s worse than useless–it’s downright confusing.

American “Grammar Girl,” Mignon Fogarty, has cited these exceptions that are not governed by that rule:

Ancient         Species           Feisty      Neither      Weird

Glacier          Sufficient       Kaleidoscope   Seize   Science

Being               Leisure          Sovereignty   Society

Caffeine          Neighbour      Vein

There’s seldom a better way to learn spelling in English than simply to read a good deal and from many sources. If you are a newcomer learning English, you may also want to keep a vocabulary/spelling list, which you can review instead of always consulting your dictionary for a word’s meaning.

What other commonplace spelling or grammatical rules are inaccurate and useless to you? Please write in; I’d be delighted to hear from you.

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SHOP NEWS:

Featuring Entrepreneur of the Month: Meet Tara Kalyn, from “Gentoo Expressions!” 

I’m pleased to introduce to my readers, Tara Kalyn, a Saskatoon-based freelance graphic designer and photographer.

Tara’s business name is “Gentoo Expressions” (an explanation of which follows below.)

Tara (pronounced “Terra”) has, in total, over 25 years of experience in the print industry and graduated in 1999 from the Visual Communications program at Medicine Hat College.

Tara has worked on various design projects for clients including Jolene Watson, Chickenlip Consulting Corp., and DBreckner Printing Services. She also contributes stock photography to Pexels and Stockimo (for which freelance writers like me are grateful!).

Her passion for photography began when she received her first camera, as a child. In 2024, she plans to expand Gentoo Expressions’ photographic services to include studio photography.

Tara enjoys working on projects that challenge her abilities and allow her to experiment to bring her clients’ vision to life. “Even after so many years,” she says, “there’s always more I can learn, and I love that.”

To view Tara’s work and contact her about design or photography projects, please visit gentooexpressions.myportfolio.com.

When asked to explain her business name, Tara says that “expressions” refers to the artistic aspect of graphic design and photography. And “Gentoo” is her favourite species of penguin, whose resilience allows it to survive in some of the planet’s harshest conditions.

She adds: “Gentoos are the fastest swimmers of all penguins, and in my opinion, the most beautiful, with their striking black and white colouration and bright orange beaks and feet.”

“In my work,” as Tara details, “I aspire to be adaptable to my clients’ needs and to work effectively and efficiently, completing projects within the agreed upon timeframe. Helping people express their ideas is my goal. The name ‘Gentoo Expressions’ is meant to convey those aspirations.”

Please visit Tara’s online portfolio and contact her for your next design or photographic project!

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Special thanks this month also go to Professor Emeritus, Robert (Bob) Calder and writer Paula Jane Remlinger for sharing two enjoyable visits over the past couple of months, including coffee, dessert and thoughtful conversation.

Bob will soon launch his latest book—film adaptations of W. Somerset Maugham (stay tuned for the dates of the McNally Robinson launch). He also will shortly release his own memoir of writing over the last five decades, while a member of our local English Department. There, he influenced the reading practices and selections of both Paula Jane and me (in the mid-90s), along with hundreds of other students. He was also recently awarded an “Alumni of Distinction” Award by the University of Saskatchewan.

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I’m grateful, too, this month, to mentor and friend, Monica Kreuger, for sharing entrepreneurial conversation that (prior to Christmas) included her recommendation of the popular Netflix TV (hospital) series, “New Amsterdam.” Its stories appeal to me by offering some hope for the deeply troubled healthcare system of Saskatchewan (and beyond).

Similar thanks go out to other friends for sharing  Netflix/library  recommendations that I viewed through the holidays, including the “Bank of Dave,” (for most of us, troubled by our late capitalist banking system); and “The Lost King” (based on the true story of how a brave woman  found the remains of  King Richard the Third and worked to restore the monarch’s identity and reputation, after misrepresentation by Tudor period writers, including Shakespeare.  (Thank you to Dani VanDriel and Lesley-Anne McLeod, respectively.)

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And “thank you” goes to my French student, who has introduced me to French crooners of past decades, from Edith Piaf (whose work I knew only a little) to Jacques Brel, Charles Aznavour and Yves Montand.

As a regular patron of the Arts, Eliane has also informed me of the work of Canadian-born contralto, Marie-Nicole Lemieux, who has won the admiration and respect of operatic audiences across Europe. Lemieux is a household name in Quebec, but less known in English speaking Canada, which should be remedied!

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And a final thanks this month to ESL teacher, mentor and colleague, Steve Cavan, who has shared some  insights on accent reduction for English language students, for which I’m (as ever) very grateful.

I hope that the currently oppressive winter will be the last Steve has to spend in Saskatchewan, as he anticipates semi-retirement in sunny Southern Italy!

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ABOUT US:

Between 2011 and December 2018, Elizabeth Shih Communications chronicled the stories of B2B marketing and communications on the Prairies and across the country.

Effective January 1, 2019, I rebranded as “Storytelling Communications.” I now help Canadian newcomers land better jobs by improving their language skills and I help small-businesses to close more sales by communicating more effectively.

Interested in learning more? Please contact me through my CASL-compliant website (www.elizabethshih.com).

After I receive your message, I’ll be pleased to discuss projects with you!

Please visit my website for more information (www.storytellingcommunications.ca).

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